Table of Contents

1. General

2. yourRecords

3. yourMobile

4. yourReview

General

1. Q: How can I find the status of my order(s)?
   
   A: Simply login to yourHealth using the “login” link on the left side of the pages. You will then be directed to an “Account Overview” page that will display the status of your orders.
   
   
2. Q: Can I change my login info to a custom username and password?
   
   A: No. Due to the sensitive nature of the data, we want to make sure that your login information is as secure as possible.
   
   
3. Q: How can I update my profile information?
   
   A: From the “Account Overview” page, click the “Manage Profiles” button at the top right side of the page. Then, select the member whose profile you want to update and make the appropriate changes.
   
   
4. Q: I don't have a PayPal account. Do I need one to purchase any services from UNIVAL?
   
   A: You do not need to have a pre-existing PayPal account to purchase services from UNIVAL. You can use a credit card such as Visa, MasterCard, Discover, and American Express without having an account. For more information on PayPal please see the PayPal Help Center.

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yourRecords

1. Q: How do I obtain my medical records?
   
   A: Contact your medical provider(s) and ask for copies of your medical records. You will be asked to sign a release form, and there may or may not be a copying fee depending on the particular office.
   
   
2. Q: I don’t have access to a fax machine, can I mail my records to you?
   
   A: Yes you can. Please include the fax cover sheet in the package, and send them to:
   
   UNIVAL, Inc.
   2100 Commonwealth Blvd., Ste. 300
   Ann Arbor, MI 48105
   
   
3. Q: Who can access my medical records?
   
   A: Nobody can access your medical records other than you, and the particular nurse who abstracts your data.
   
   
4. Q: How can I have records abstracted for an additional family member?
   
   A: If you’ve already added the additional family member as a profile, simply select them in the “Select a Profile ” box and then place your order. If you need to add them, click the “Manage Profiles” button at the top right side of the “Order” page. Then click the “Add New” button, and fill out the form.
   
   
5. Q: What kind of access will you have to my Google account?
   
   A: We will only be uploading new data to your account, not downloading any existing data.
   
   
6. Q: Will you contact me when my data is available?
   
   A: We will send you an email when your data is available in your Google Health account.

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yourMobile

1. Q: Is my personal medical history kept private?
   
   A: Yes. We are very concerned about maintaining security for your personal medical information. As the account holder, only you will have access to update or fax your personal medical history. Do not share your login information with anyone who you don't want to have access to your complete personal medical history.
   
   
2. Q: Will I be able to read my medical history on my mobile phone?
   
   A: At this time you are not able to view your history data through the mobile web interface on your phone. If you have a smartphone and can view regular web sites on your phone, you can login to your yourHealth account and view your history.
   
   
3. Q: Will this work on any mobile phone or PDA?
   
   A: The software will work on any phone or PDA that has access to the internet. If you have questions about whether it will work on your phone, please contact your mobile phone carrier for more information about your specific model.
   
   
4. Q: Are there any charges from my mobile phone carrier associated with using the service?
   
   A: Depending on your service contract with your mobile phone carrier, airtime or data charges may apply when accessing the mobile web interface.
   
   
5. Q: Can I order yourMobile for my son or daughter through my account?
   
   A: In order to safeguard your personal health information, at this time you can only order yourMobile for the account holder. You may register for additional accounts to order this service for additional people.
   
   As we continue to refine our service, we will be adding the ability to order yourMobile for multiple profiles within one account while still maintaining strong security for you and your family's personal health information.
   
   
6. Q: I want to make sure this information is available to me for longer than one year. How do I pay for additional years of service? Will you bill me automatically for a renewal?
   
   A: Before your one year of service is up, we will contact you with instructions to renew. We do not automatically bill you for a renewal.
   
   
   

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yourReview

1. Q: Can I have my records organized in a different way than the options you have listed?
   
   A: Yes. We cannot anticipate all the different reasons you might have to use this service, so that is why we offer an "Any Other Requirement" option. When placing an order please provide the specific reason you are needing your medical records organized. We will get back to you within 24 hrs. with a quote for our fees.
   
   
2. Q: When you provide a referral to a medical provider for a second opinion, do you guarantee their services?
   
   A: No. We will provide you with a name, address and phone number of a credentialed medical provider who will provide a second opinion, but we do not guarantee their services or fees.

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